Customer Reviews
See What Our Customers are Saying
At Carmine's Import Service, we understand the importance of trust when it comes to your car. That's why we encourage you to see what our valued customers have to say about their experiences with our auto repair services.
We're committed to providing honest, reliable repairs and exceptional customer service. Read through our genuine reviews and see for yourself why so many choose Carmine's Import Service to keep their vehicles running smoothly!
You don't have to take our word for it! Here's what some of our satisfied customers have to say about Carmine's Import Service:
Exceptional Service...Outstanding Results...Awesome TEAM...It was worth every dollar!!!! To get my Tesla back like Brand New...I could talk to a REAL PERSON that address my needs and told me step by step of what will and is happening with my car. Jacob put me and my husband at ease. They are my go to for any car that I have now and in the future!!! A HUGE Thank you to the team of Carmine's in Kernersville!!!
Tanya Dunlap
Jacob and the team took exceptional care of the Porsche 928 I just purchased. They went over the car with a fine toothed comb and identified everything that needed attention segregating the items into immediate and future. After reviewing their findings, I authorized the work I wanted completed and they took care of it. The customer service is top notch with great communication. They bend over backwards to take care of everything. They even cleaned my car nicely before I picked it up. I found their pricing to be very competitive with other independent shops and with their incredible expertise, this is the go-to shop for Porsches.
Jim Austin
I brought my 2014 range rover to Carmines auto import after I purchased the vehicle and realized I had some serious issues. The car drove like it was about blow up and it felt like I had no control while driving on the highway. šBEST DECISION EVERš I received a call from the shop and they explained every issue and their plan to fix it. After a few days I got a message saying "she's ready" and that describes the vehicle perfectly. The speed, the power, the control , they fixed it all. I'm so happy with the work I'd advise anyone to take there vehicle here. And I'll never take mine to another shop again. Thank you again. Natalie
Natalie Dodd
Excellent communication from Stuart and his team during the service.
Scott Stewart
I have used Carmine's Import Service for many years and have been completely satisfied with them. They do a great job explaining what needs to be done and why. The quality of their work is outstanding. Never had any issues.
Bill Dreshfield
Brought my 2020 mini cooper in for an oil change. While there, they notices the air and cabin filters were never replaced. Although it was an expensive trip, they explained the amount of labor involved to replace them. I did some research because I was never their before and their price was in line with the dealer would charge. The staff was professional and ill be bring my car back again.
Dominic Robertazzi
Itās nice to have a local shop that you can trust. This is second time that weāve taken our Mercedes in for routine service and maintenance. Weāve been happy with the service the we have received each time and we will keep taking our vehicle to Carmineās.
Tim Bledsoe
Carmine's Import was absolutely wonderful in taking care of my car. Excellent customer service, car repair, efficiency and attention to detail. I will definitely be back. Thanks again for everything.
Tonya Little
The Carmines team is fantastic from the the very first call until the service is completed you have great communications and service. They really take care of my Range Rover.
Richard Wimmer
Great place to get work done if you have an import. The last time my vehicle was serviced customer service was excellent and the work done on my vehicle was great! Thanks Carmine's team!
Graylon S.
The experience was great as always. Very professional and the technician are very knowledgeable. The customer service is very polite. I gave 4 stars because I had to pay for a key fob battery. Spending over $5500, you would think a key fob battery would be free, but overall great service. Definitely would recommend them to anyone.
Stephen Covington
I cannot recommend Carmine's Import Service enough. Finding a trustworthy mechanic for luxury imports and EVs can be stressful, but the team here makes it effortless. They are incredibly honest, professional, and clear about what needs immediate attention versus what can wait. They provide a thorough digital breakdown of their findings with absolutely zero pressure or upselling. Their pricing is highly competitive, and you get dealership-level convenience without the inflated dealership costs. The vehicle came back driving perfectly and perfectly clean. This is the only shop you trust with your car!
Michael Moench
Jacob and the team at Carmineās really helped me in a bind. I was quoted $4,500 (by Tesla) for a significant repair on my 2021 Tesla Model Y (it had been in an accident prior to my ownership). Carmineās reviewed all of Teslaās proposed repairs and reported that only a fraction of what was quoted, really needed fixing. For less than 50% of the Tesla quote, Carmineās was able to fix everything that was required and brought the car back into safe driving condition. It drives great, I have my FSD back, and I couldnāt be happier with service and communication provided by Jacob and the team. Highly recommend!!
Ronald Gonzalez
They performed a thorough assessment and diagnostics. Proposed resolution to the check engine lights and additional services my vehicle needed. It was a lot of work but the promised to complete everything by the end of the day. Went past closing time but they stuck around and completed everything. Even performed a complimentary car wash, left me a bottle of water and a mint. First class operation
Jerry Donahue
Nothing but professional workmanship. Iāve used this organization for several years and if anyone comes highly recommended, there is no doubt. Completely replaced the front seating that matched perfectly with the back. Professional staff and people who really care.
Robert Stoltz
I had a great experience. Conier was very helpful guiding me through the process and very friendly!
Nadean Smith
I found them on google because i was needing a post purchase inspection done on my vehicle. Happy with the customer service/experience & i believe i paid a reasonable price for my service.
Joshua Canizales
I had a wonderful experience here! I was in the area purchasing a car and brought two different vehicles to them to have checked out. I felt like they took great care of me and gave honest and very helpful feedback. If I lived in the area I would 1000% go here for all my car needs. Highly recommend!
Zea Neff
Fantastic team and def plan to continue with them. I HIGHLY recommend. Very friendly and knowledgeable and answer all questions patiently.
Will Sumpter
I recommend this place to anyone that wants their car serviced and done right. Jacob was very honest and broke down everything that was wrong with my car. Carmines is the best. I will be returning for future work. 10/10. Great customer service.
Lageryl Douglas
Great customer service and quick answers! Jacob worked tirelessly to get our warranty company to approve the repairs. They provide great digital vehicle inspections and pay attention to fine details. Thanks, guys!
Anastasiya Finogenova
Great service and workmanship. They have taken care of my C4S for over 10 years. Never any issues. Up front with their assessments and fair with their pricing.
Michael Parsons
Carmines does an excellent job of fixing my issues, always very thorough and communicates well.
lori childs
Everyone was pleasant great stsff, prices were too high but the exam was excellent.
Daniel Williard
Excellent service done for my Audi Q7. Great communication. Service advisors are very knowledgeable. They even delivered the car to our house. Great team. Cannot go wrong with Carmine.
Vinay Gudena
Within the past months in 2026 Carmine and his mechanics have done some major work on my 2013 Nissan Rogue and I would like to repeat a review I left when I had work done in the past. This āoldā review still holds true: ā¦ āCarmine is highly respected locally and nationally and by me for his expert staff and his high standards both as a businessman and a man of high morals who walks the talk of doing right by his customers and staff. I found him in 2020 when I settled in Kernersville and I would never place my driving safety (my life) into the hands of any other auto maintenance and repair staff except Carmineās. He and his staff are the Real Deal. Unlike other businesses that only teach their staff to āsayā kind words, Carmine and his staff actually sincerely āact and meanā the kind words. You will know the difference when you take your car to be serviced at Carmineās.ā ā¦ The work in 2026 was extensive and I could have purchased new rather than repair, but this vehicle has served me well, is worth keeping, and I knew that Carmine would be willing to take on the work, which was not easy!!
Ludmilla Modic
I found Carmines through a Google search and took a chance on them. I was having trouble with my Infiniti QX60 that the dealer misdiagnosed. Carmines discussed my issues before I brought my vehicle to them. Then once I got there they immediately had a tech ride with me to understand the issue. After a thorough diagnostic they were able to pinpoint the issues the next day. I was very pleased with their collaboration and honesty while we figured out the root cause - which was NOT what the dealership said it was. I will bring my car to them again.
Denise Lineberry
Weāve been looking for a great, trusted mechanic since moving here a few years ago. Well, Iām happy to report that we found them! From my initial conversation with Connor, the shop manager, to the free ride home and delivery back to the car I couldnāt imagine a better experience. To boot, it was much more affordable than most places weāve been, the place is spotless and I felt great about leaving my car there and jumping in for my first ever ride in a Tesla back to my house. Connor was great at explaining everything when we picked up the car. So, it is absolutely a five star for us.
Sarah Orleans
I could not be more impressed by my entire experience. Connor explains things thoroughly and clearly. The work was completed as promised and I was kept informed during the process. I'm thrilled to have Carmine's in Kernersville. I won't take my VW Beetle anywhere else!
Mike & Diane Stephens
Found the personnel at Carmine's to be knowledgeable, thorough, professional and very helpful. Was very pleased and will return for future repair work.
Barry L. Fredrickson
10/10 highly recommend! Staff very friendly, helpful & honest.
LaTonya Turner
We have just purchased a 2018 Maserati Levante with under 25,000 miles on it. We wanted to take it to a garage to have it looked over and see what all it needed. Carmine is wonderful. I love the system. They have set up to check the car out to text an email and let me know everything that needed to be done on the car which were just basic tuneup needs on a car with 25,000 miles. I got to see the cost of each individual thing that needed to be done or was recommended to be done and choose in order a priority how we wanted to go about with it. We chose to go ahead and have Carmine bring the car up-to-date and when I picked it up, it was like I was driving it brand new off the showroom floor. It runs like a dream and I have to be careful to use cruise control. Otherwise I might get in trouble but will continue to use Carmine. They have wonderful services and Iām looking forward to a long relationship.
Mary Abbott
Great experience with Carmine's Import Service. They provided a thorough, easy-to-understand breakdown of items that may need attention, with absolutely no pressure or upselling. They replaced a tail light that had moisture intrusion from a failed seal and completed my NC inspection. They even cleaned up the car before returning it. Professional, honest, and great to work with. Highly recommend.
Kristopher See
My experience was high quality! They were transparent with their services and honored the discount I was given. I will recommend this place to everyone. I will start bringing my wife's car.
Christopher Geter
I have taken my Tesla to Carmine's several times over the past few years. The service was excellent every time. Carmine explained everything clearly, answered all my questions, and treated me with respect. I recomend the white glove service; it is absolutely worth it for the convenience.
Chandrika Garner
I have to say - this team at Carmine's is amazing, from the customer service- detailed information - follow up - communication- care for your car - workmanship- knowledge, etc. This team is outstanding. I am so very grateful and satisfied I have finally found a complete service oriented and experienced mechanic and car care service and they will back up their work and get it right the first time. And if they can't - they will let you know too. They are up front and tell you what the issues are - what to expect in short and long term and they will work with you as well. Very pleased with entire operationāŗ Thank you Carmine's
Fabio Mastrapa
I cannot say enough about how great the customer service is here! Conner is always very responsive and very knowledgeable!
Roxanne Rigney
Awesome shop. Helped me fix my son's Cadillac. Their communication was on point and there was no pressure, only fixed what was wrong. They did a thorough inspection and came up with all the typical needs. Only presented them with no pressure at all. It was refreshing.
Kevin Wilkins
Hello, Iāve been a Carmineās Import customer since 2012. The service is fantastic but the customer respect and care makes you come back over and over again! I hope Carmine doesnāt retire any time soon!
Flip Bland
Took my Porsche Cayenne in today for an oil change and general overview and check up. Very thorough and provided me a complete list of everything that is recommended ā¦extremely professional operation. They are customer oriented and have a super clean facility. The car wash and the bottled water they left in the SUV upon completion was a nice touch.I would recommend them without hesitation.
Greg Peace
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Reviews
Tanya Dunlap, 09/30/2026
Exceptional Service...Outstanding Results...Awesome TEAM...It was worth every dollar!!!! To get my Tesla back like Brand New...I could talk to a REAL PERSON that address my needs and told me step by step of what will and is happening with my car. Jacob put me and my husband at ease. They are my go to for any car that I have now and in the future!!! A HUGE Thank you to the team of Carmine's in Kernersville!!!
