Ask an Expert Mechanic in Kernersville, NC

vicki reed, 03/02/2026

Marissa was awesome. She definitely knows cars. Professional and did exactly what was needed with no surprises. Feels wonderful to have knowledgeable people working with my car. Highly recommend.

Nichol Perry, 02/21/2026

Before I called I was aggravated with the dealership I felt that after purchasing and always dealing with them regarding my vehicle until that day they were always wonderful. But on that day I had to bring my car 3 times for them to figure out why I was receiving this particular error on the dash. Once they were able to retrieve the meaning I was told that it was a steering sensor and I needed a new steering column in order to replace the sensor. So of course I told them to go ahead and fix it please. The Blessing part about this is that they could not get the steering column part because they stopped making it. I was so annoyed because they didn't even suggest to fix the sensor they didn't offer any resolution I was just sent on my way. Yes I did report this to Ford. I was completely confused because I looked up how to replace a sensor also adding steering column replacement. I was informed that unless there was something wrong with the steering column there's no reason to replace the steering column. So I dropped to my knees and prayed and asked my Heavenly Father for assistance. I looked up all kinds of auto repair shops. Praying for assistance and believe it or not as clear as day The Lord said Carmines. Honestly I kelp looking because I never heard of them and I was just so worried about my car and the cost. So I went ahead and called spoke with Macy. She told me to bring it in and they would take a look. When I did she asked me questions that made a lot of sense. Was the steering wheel locking up was it hard to turn legitimately making sense. All no answers. They re ran a diagnostic on my car. Yes it was the sensor no the column was fine. And if the column was damaged they would help me get it fixed. Macy was absolutely accommodating and really helpful at easing my anxiety. I Thank The Lord that I was lead to them for help. I will continue to come to them for my automobile repair needs.

Robert Oleary, 02/13/2026

Amazing Team and great communication. I have had two of my Teslas towed to this shop over the past couple years. This last time they saved me about $1,500 when compared to what Tesla Matthews (NC) quoted me. It is worth the hour and a half drive from SC to pick up my vehicle. Nothing bad to say about this establishment. Very honest people.

Avery Cowans, 02/12/2026

Great customer service, multiple options for complacency..

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Reviews

vicki reed, 03/02/2026

Nichol Perry, 02/21/2026

Robert Oleary, 02/13/2026

Avery Cowans, 02/12/2026